DueKnot Support

Need a hand? Most answers are below. If yours isn't, email us at support@syclonefx.com and we'll get back to you, usually within two business days.

When you write, it helps to include your device (for example, iPhone 15 or iPad Pro), its iOS version, and the DueKnot version, which you'll find in Settings → About in the app.

Want to suggest a feature, report a bug, or talk with other DueKnot users? Join us at r/DueKnot, where you can reach the developer directly. Posts there are public, so please hide bill names, amounts, and other personal details, including in screenshots. For anything private, email us instead.

Getting started

How do I add a bill?

Tap + (or press ⌘N on an iPad or Mac with a keyboard). Enter the name, amount, due date, and how often it repeats (monthly or every two weeks), then save. DueKnot creates the next one each time you pay.

Can I add a bill that was due earlier this month?

Yes. The due date can be any day from the 1st of the current month, so a bill you haven't paid yet can go in even if it was due last week. It shows as overdue right away. You can also set a due date up to a year ahead.

What do Overdue, Due Soon, and Upcoming mean?

Overdue bills are past their due date and unpaid. Due Soon bills are due within the next 7 days. Upcoming bills are further out. Paid bills stay on the timeline for a week after you pay them, so you can see what you've handled.

Can I organize bills into categories?

Yes. Each bill has a category with its own symbol and color, and you can create and edit categories on the Categories tab.

I set up a loan with a fixed number of payments. What happens at the end?

After the final payment, DueKnot retires the bill automatically, and you get a small celebration. Your payment history is kept.

Paying and skipping

How do I mark a bill paid?

Swipe the bill on the timeline, open the bill and turn on Mark as Paid, use a widget's pay button, or ask Siri: "Pay a bill in DueKnot."

I marked the wrong bill paid. Can I undo it?

Yes. Swipe the bill again, or open it and turn Mark as Paid off.

What does Skip do?

Skip marks this occurrence as not needing payment, for example a month you've paused a membership, without marking it paid. The next one is created as usual, and you can undo a skip the same way as a payment.

What happens if I turn a bill's Active switch off?

DueKnot asks first, then removes its unpaid upcoming occurrence from the timeline. Your payment history is always kept. When you turn it back on, you pick which due date to resume from.

Reminders

How do reminders work?

Each bill can remind you on the due date or up to 14 days before, at a time of day you choose. Reminders are scheduled on your device, so they work offline.

I'm not getting reminders.
  1. In DueKnot, open Settings. The Notifications row shows whether reminders are allowed. If they're off, tap it to go to the Settings app and turn them on.
  2. Check that the bill has a reminder set.
  3. Check that a Focus mode or Scheduled Summary isn't holding notifications back.
Can a bill have more than one reminder?

Yes, with DueKnot Pro. Free bills have one reminder each.

Widgets and Siri

How do I add a DueKnot widget?

Touch and hold an empty area of your Home Screen or Lock Screen, tap Edit (or +), search for DueKnot, and choose a size. Widgets show what's due next. On the Home Screen you can mark a bill paid right from the widget.

What can I ask Siri?
  • "What's due today in DueKnot?"
  • "What's due this week in DueKnot?"
  • "Are there any overdue bills in DueKnot?"
  • "Pay a bill in DueKnot."

You'll also find these as actions in the Shortcuts app.

iCloud sync

How do I get my bills on my other devices?

Sign in to the same Apple Account on each device, and make sure iCloud is on for DueKnot. Sync is automatic and free. DueKnot has no account of its own to create.

I installed DueKnot on a new device and my bills aren't there yet.

The first sync can take a few moments, and the app shows that it's checking iCloud while it catches up. Make sure you're connected to the internet and signed in to the same Apple Account. You can check the sync status in Settings inside DueKnot.

Can I share bills with my partner or family?

Yes, with DueKnot Pro. See Sharing below.

Sharing

How do I share my bills?

In the Debts tab, tap Share Bills… and pick the bills to share, or open a bill and tap Share…. Then send the invitation from Apple's sharing sheet, by Messages, Mail, or a link.

Do the people I invite need Pro?

No. Only you need Pro to share. The people you invite use DueKnot free, and the shared bills don't count toward their free limit of 5.

How many people can I share with?

Up to 5, each on their own Apple Account.

Can someone see a list without changing it?

Yes. When you invite someone, choose whether they can make changes or only view. You can change it later from Manage Sharing on any shared bill.

How do I know who paid a bill?

Shared bills show who marked them paid, for example "Paid by Alex". Each person can choose the name others see.

Do we all get the same reminders?

Yes. Reminders belong to the bill, so everyone on the list is reminded at the same times. A payment one person makes cancels the others' reminder once iCloud delivers it, usually within minutes.

How do I stop sharing, or leave a list?

Open a shared bill and tap Manage Sharing. If you shared the list, you can remove people or stop sharing, and the bills go back to your own list. If you were invited, you can leave, and the list is removed from your devices. Your own bills are never touched.

DueKnot Pro

What does Pro include?

Unlimited active bills (the free version allows 5), multiple reminders per bill, and sharing your bills with your household. Everything else, including widgets, Siri, and iCloud sync, is free for everyone.

Is it a subscription?

No. Pro is a one-time purchase.

I bought Pro. How do I get it on my other devices, or after reinstalling?

Open Settings in DueKnot and tap Restore Purchases, signed in to the same Apple Account you bought it with.

Is Pro shared with my Family Sharing group?

No. Pro belongs to the Apple Account that bought it.

Do inactive or finished bills count toward the free limit of 5?

No. Only active bills count.

I have more than 5 active bills without Pro. What happens?

Nothing is ever deleted. DueKnot asks you to either upgrade or choose which 5 bills to keep active, and the rest are simply turned off until you need them.

How do I get a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Privacy and your data

Can you see my bills?

No. Your bills are stored on your device and in your own private iCloud. They never reach us. Read the full privacy policy.

How do I delete my data?

Delete the app to remove its data from a device. To remove the copy in iCloud as well, delete DueKnot's data from your iCloud storage settings.

Requirements

  • iPhone with iOS 18 or later
  • iPad with iPadOS 18 or later
  • Mac with Apple silicon

Still stuck?

Email support@syclonefx.com. We read every message.